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Integrations: Salesforce Service Cloud

Salesforce Service Cloud and Sprout Social

Gain a full 360-degree view of your customers, deliver world-class social customer care, and turn social data into business-critical insights—all in one, centralized location.

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Deliver world-class social customer care

Sprout’s Service Cloud integration helps your agents easily handle all of your social customer care in real time with the right context. Maintain your Service Cloud customer data integrity while empowering your agents to engage with customers in their channel of choice.

Support your customers on any channel

Listen and engage with customers across social channels like Twitter, Instagram, Facebook, Google Business, TikTok, LinkedIn and more.

Respond directly in Service Cloud

Bring the social conversation directly into Service Cloud where agents work, reducing the need for multiple tools, wrapped in a layer of governance and security.

Get messages to the right person, at the right time

Improve agent productivity and optimize the customer experience through automated case creation and routing.

Create a full 360-degree view of your customer

Equip agents to engage in real time with the right context. Sprout Social enriches your Salesforce customer CRM data with social data to provide a comprehensive view.

Get the full picture

Send more informed responses by seeing CRM data alongside social data like conversation history, contact info and more.

Grow with Salesforce

Sprout’s global partnership with Salesforce ensures you can continue growing within Salesforce’s Customer 360 platform and turn social data into business-critical insights.

Request a personalized demo

We look forward to showing you how our platform’s powerful data, flexible tools and intuitive user experience can help you connect with your audience at scale and gather critical insights that move your business forward.

Schedule a demo to:

  • Have a brief conversation to assess what Sprout can do to help your social strategy
  • Get a live product tour with insight into how to get the most benefit from Sprout
  • Discuss social KPIs to determine the best path forward for your brand
  • See the power of our tools firsthand with no commitment required