Customer Service & the Evolving Social Landscape
Sprout Social teamed up with Twitter to share data-driven insights and advice about how brands can leverage Twitter to take better care of their customers.
Solutions for Customer Care
Handle your business with care
Exceed your customers’ expectations and deliver responsive, tailored experiences on their communication channel of choice: social media.
Expectations are high for social customer care
40% percent of consumers expect brands to respond within the first hour of reaching out on social, while 79% expect a response in the first 24 hours.
Expectations are high for social customer care
40% percent of consumers expect brands to respond within the first hour of reaching out on social, while 79% expect a response in the first 24 hours.
And so are the stakes
When marketers prioritize responsiveness and relevance on social, the benefits extend to every area of their business—including their bottom line.
But brands face obstacles
Lack of time and limited resources lead to missed messages, slow response times and less than ideal replies—which can deter buyers from making future purchases.
Leave a lasting impact
Sprout Social enables teams to provide the kind of responsive service and personalized care that transforms one-time buyers into loyal customers.
Build your brand and customer relationships with Sprout
See how Tuft & Needle uses Sprout's customer care tools to build lasting relationships with their customers.
See how Tuft & Needle uses Sprout's customer care tools to build lasting relationships with their customers.
Having a solution like Sprout allows us to keep up with our customers and know exactly where we stand with them at all times, and be able to come in, resolve problems and engage positively.
Aaron Bata, Head of Customer Experience at Tuft & Needle
Additional resources
-
-
MeUndies case study
With Sprout Social, MeUndies’ Instagram customer care strategy is more seamless, consistent and personalized.
-
How top brands handle social media customer service
Social provides a direct line between buyers and businesses. Learn how to create a seamless social media support strategy.