Smart Inbox
Included in All Plans
Monitor and engage with messages across TikTok, Facebook, Twitter, Instagram, LinkedIn and WhatsApp all in one place with a unified social inbox.
All the features you need
Our plans are packed with the right features, based on your unique business needs. Switch plans at any time or select from our growing list of platform add-ons.
View PricingMonitor & Engage
Streamline and effectively scale social monitoring and engagement efforts with a unified social inbox.
Learn more about EngagementBrand Keywords
Included in All Plans
Execute real-time brand monitoring with keyword, hashtag and location searches across Twitter in the Smart Inbox.
Contact Views
Included in All Plans
Access shared customer records, conversation history and customizable Contact Views across networks each time you reply.
Conversation History
Included in All Plans
View a complete conversation history across profiles and networks for important context and helpful reference.
Message Completion
Included in All Plans
Mark messages complete and hide completed items from view in the Smart Inbox to stay focused.
Collision Detection
Included in All Plans
View real-time indicators on the message surface when a teammate is viewing or responding to message.
Comment Moderation
Included in All Plans
Monitor and engage with comments on all of your owned profiles: TikTok comments, Facebook Page and Wall posts, Instagram posts, LinkedIn posts and Tweets.
Review Management
Included in All Plans
Monitor and manage your business reviews across Google Play Store, Facebook, Google My Business, Yelp, TripAdvisor and Glassdoor in one unified stream.
Facebook & Instagram Ads Comment Moderation
Included in All Plans
Track activity on your paid posts by monitoring and engaging with comments on your Facebook and Instagram ads in the Smart Inbox.
Mobile Inbox Push Notifications
Included in All Plans
Customize mobile push notifications for any message type across any network and profile to be alerted while on-the-go.
Message Tasking
Included in All Plans
Turn any social message into actionable tasks, add helpful context, assign and route it to a teammate for efficient follow-up.
Message Tagging
Available in the following plans: Professional Plan | Advanced Plan
Keep your inbox organized and report on activity by creating and applying custom tags to inbound social messages.
Helpdesk Integration
Available in the following plans: Professional Plan | Advanced Plan
Integrate your Zendesk account to create, track and manage support issues from social to helpdesk.
Engagement Reporting
Available in the following plans: Professional Plan | Advanced Plan
Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.
Team & Productivity Reporting
Available in the following plans: Professional Plan | Advanced Plan
Track replies, reply time and publishing activity by profile and on the individual user level to truly capture productivity.
Task Completion Reporting
Available in the following plans: Professional Plan | Advanced Plan
Analyze the usage of Tasks and completion rates across your team and amongst individual team members.
Comprehensive Tag Reporting
Available in the following plans: Professional Plan | Advanced Plan
Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.
Custom Influencer List
Available in the following plans: Professional Plan | Advanced Plan
Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.
Suggested Twitter Replies
Available in the following plans: Advanced Plan
Powered by a machine-learning algorithm, Suggest Replies recommends consistent answers to commonly asked questions.
Twitter Customer Satisfaction Survey
Available in the following plans: Advanced Plan
Benchmark your customer satisfaction by gathering CSAT or NPS data through simple, automated Twitter DM surveys.
Automated Conversational Workflow (Chatbots)
Available in the following plans: Advanced Plan
Set up chatbots for conversational experiences in Twitter DMs and Facebook Messenger using an intuitive Bot Builder.
Social CRM
Included in All Plans
Create a shared, 360 view of customers with conversation history, contact info and internal notes for each user across networks.
Mobile Engagement
Included in All Plans
Sprout’s mobile apps for iOS and Android bring the power of the Smart Inbox into the palm of your hand for on-the-go engagement.
Custom Inbox Views
Available in the following plans: Professional Plan | Advanced Plan
Streamline your workflow with custom inbox views to help you prioritize and easily focus on messages that require your attention.
Saved Replies
Available in the following plans: Professional Plan | Advanced Plan
Store and send personalized responses at scale using a library of on-brand and custom replies.
Message Spike Alerts
Available in the following plans: Advanced Plan
Get alerted when message volume is higher than usual with email and push notifications.
Plan & Publish
Effortlessly plan, create, manage and deliver social content and campaigns as a team.
Learn more about PublishingCollaborative Content Calendar
Included in All Plans
View and manage social posts across multiple profiles, networks and campaign tags all in one place.
Advanced Post Scheduler
Included in All Plans
Post with precision from an intuitive Compose box with options for manual scheduling, automated queueing and draft creation.
Sprout Queue
Included in All Plans
Fill publishing gaps with a fully configurable queue system for automated scheduling.
Message Drafting
Included in All Plans
Build and save drafts on your calendar for collaborative post creation or simply as a reminder.
Multi-Profile Publishing
Included in All Plans
Save time by scheduling and publishing posts across multiple profiles and networks from a single Compose box.
Multimedia Publishing
Included in All Plans
Schedule, draft, queue and publish video and multi-photo posts across Twitter, Facebook and Instagram.
Instagram Scheduling
Included in All Plans
Save time and grow your audience with Instagram scheduling tools built to attract and engage your audience.
Image Editing
Included in All Plans
Add filters, text, make adjustments and optimize images for each network with a built-in editor powered Adobe Creative SDK.
ViralPost® Send Time Optimization
Included in All Plans
Deliver your content at optimal times with ViralPost®—Sprout's patented send time optimization technology.
Mobile Publishing
Included in All Plans
Sprout’s mobile apps for iOS and Android provide powerful publishing and workflow management tools for on-the-go content planning.
Campaign Tagging
Available in the following plans: Professional Plan | Advanced Plan
Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.
Advanced Publishing Permissions
Available in the following plans: Professional Plan | Advanced Plan
Grant publishing access on a profile-by-profile basis for each individual user for a fully customized varying levels of publishing access.
Cross-Network Audience Targeting
Available in the following plans: Professional Plan | Advanced Plan
Apply audience targeting for Facebook and LinkedIn posts.
Message Approval Workflow
Available in the following plans: Professional Plan | Advanced Plan
Use advanced permissions and flexible approval structure to set up internal and external workflows to submit, review, collaborate on and approve posts.
Asset Library
Available in the following plans: Advanced Plan
Upload, store and tag images, videos and text snippets for easy access while publishing or replying.
Custom URL Tracking
Available in the following plans: Advanced Plan
Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.
Query Builder, Listener Dashboards & Insights
Available in the following plans: Add-ons
Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.
Content Suggestions
Included in All Plans
Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.
Pause All Outgoing
Included in All Plans
With "Pause All" you have peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.
Bulk Scheduling
Available in the following plans: Professional Plan | Advanced Plan
Create and plan up to 350 messages all at once using a .CSV upload within Sprout’s Publishing Calendar.
Report & Analyze
Drive strategic decision-making across the business with meaningful insights from social data and analytics.
Learn more about AnalyticsGroup, Profile & Post-Level Reporting
Included in All Plans
Report across Twitter, Facebook, Instagram and LinkedIn. Pull unlimited PDF/CSV exports.
Cross-Network Group Report
Included in All Plans
Uncover trends in profile growth and activity across networks for a full picture of your social performance.
Sent Messages Report
Included in All Plans
Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram and LinkedIn posts.
Twitter Profiles Report
Included in All Plans
Track engagement, impressions, follower growth, demographics, top posts and more across one or multiple Twitter profiles.
Facebook Pages Report
Included in All Plans
Track engagement, impressions, video stats, Fan growth, demographics, top posts and more across one or multiple Facebook Pages.
LinkedIn Pages Report
Included in All Plans
Track engagement, impressions, audience growth, demographics, top posts and more across one or multiple LinkedIn Pages.
Instagram Profiles Report
Included in All Plans
Track engagement, impressions, hashtag performance, follower growth, demographics, top posts and more across one or multiple Instagram profiles.
Google Analytics Report
Included in All Plans
Integrate your Google Analytics account to better understand how social channels drive traffic to your site.
Facebook Competitor Report
Available in the following plans: Professional Plan | Advanced Plan
Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/Pages.
Twitter Competitor Report
Available in the following plans: Professional Plan | Advanced Plan
Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.
Instagram Competitor Report
Available in the following plans: Professional Plan | Advanced Plan
Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.
Twitter Keyword Report
Available in the following plans: Professional Plan | Advanced Plan
Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.
Share Reports Outside of Sprout
Available in the following plans: Professional Plan | Advanced Plan
Easily email presentation-ready PDF reports to stakeholders outside of Sprout.
Twitter Trends Report
Available in the following plans: Professional Plan | Advanced Plan
Gain contextual insight into how people are talking about you on Twitter by tracking trending topics, hashtags and influencers.
Team Activity Report
Available in the following plans: Professional Plan | Advanced Plan
Track replies, reply time and publishing activity by profile and on the individual user level.
Task Performance Report
Available in the following plans: Professional Plan | Advanced Plan
Analyze the usage of Tasks and completion rates across your team and amongst individual team members.
Engagement Reporting
Available in the following plans: Professional Plan | Advanced Plan
Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.
Tag Report
Available in the following plans: Professional Plan | Advanced Plan
Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.
Custom Report Branding
Available in the following plans: Professional Plan | Advanced Plan
Upload your own logo to Sprout’s presentation-ready PDF reports for a branded look-and-feel.
Twitter Feedback Report
Available in the following plans: Advanced Plan
Benchmark your customer satisfaction by gathering CSAT or NPS data through simple, automated Twitter DM surveys.
Report Scheduled Delivery
Available in the following plans: Advanced Plan
Set up recurring weekly or monthly delivery of any report via email in PDF format.
Full Archive Export Services
Available in the following plans: Add-ons
Pull and archive of all your incoming and outgoing social messages for easy and extensive audit.
Pinterest Performance Report
Included in All Plans
Optimize your visual and social marketing strategies with Pin and profile-level metrics of your Pinterest performance.
Employee Advocacy Report
Available in the following plans: Add-ons
Access key social share and content performance metrics from Employee Advocacy’s General Report inside Sprout.
Listen & Inform
Uncover trends and extract actionable insights from social conversations to better inform marketing strategy.
Learn more about ListeningQuery Builder
Available in the following plans: Add-ons
Build basic and advanced queries that track full-fidelity search results on Twitter.
Listener Insights
Available in the following plans: Add-ons
Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.
Listener Dashboards
Available in the following plans: Add-ons
Facilitate real-time and ongoing social listening by analyzing specific topics, trends and industries on Twitter.
Listening
Available in the following plans: Add-ons
Access deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.
Share & Amplify
Sprout’s Employee Advocacy platform puts your brand’s shareable content in one place, so employees can easily post to their social networks.
Learn more about Employee AdvocacyAmplification
Available in the following plans: Add-ons
Show off your brand’s culture and increase brand awareness by empowering employees to share authentic content.
Social Selling
Available in the following plans: Add-ons
Use social as a channel to engage prospects by equipping employees with lead-generating content to share across their networks.
Experience all that Sprout has to offer
Sign up for a free 30-day trial and discover how we help you humanize the social experience for your audience.
Speak to an expert and see for yourself what social media management can be like when you’re using the right tools.